Trebles all round
Congratulations to BAA and BA for the successful opening of Terminal 5 – it’s taken less than a week of live passenger testing to get the whole thing working pretty much as it’s supposed to.
If you think that achieving that kind of switchover in that kind of timeframe with the kind of really-rather-minor chaos that’s taken place is anything other than reasonably creditable, then you’re a churlish muppetteer with no knowledge of how things work in the real world. Which means you should probably seek a career in journalism…
I’ve no sympathy for anyone who was delayed, either. If you book to fly out of a new airport terminal the day after it opens, what on earth do you expect will happen…? I flew into T5 on Sunday, and was entirely unsurprised by the 35 minute wait at the gate to sort out some steps because the airbridge wasn’t working. Had I been particularly worried about 100% on-time arrival rather than interested to see the new terminal, I’d've flown a different airline.
(side note: anyway, who the hell takes hold luggage onto aeroplanes? You can easily get a fortnight’s clothes, a computer and plenty of stuff to read into a pair of hand-luggage-able bags, thereby shortening your arrivals time by at least 45 minutes and diminishing your chances of lost luggage to near-zero…)